Returns & Exchanges

If an item arrives damaged, incorrect, or not as described, contact us promptly so we can review the order and arrange a resolution.

Before you return an item

Please reach out before shipping a product back. Some mattress and bedding items have specific packaging and inspection requirements. We will confirm eligibility and provide return instructions.

Condition

Returned products should be clean, unused when possible, and include original packaging when available. Hygiene-sensitive items may have limited return options once opened.

Exchanges

Size exchanges depend on stock availability. Contact the team with your order details and the size or product you would like instead.

Contact

Call (803) 801-7307 or email hello@luxerestllc.com.